I am looking for something else…do you have it available?
There is a possibility that we have, or can get what you are looking for.We try to show some of the best and unusual items on the site so you don’t have to spend lots of time looking for what you want. We have literally thousands of nautical and tropical decor and gift items available by special order, and of course at exceptional prices. Give us a try…just e-mail us with what you are looking for. We’ll let you know if it’s available!!
What is your return policy, and is their any warranty?
We strive to have unique, quality merchandise on our site and want you to be satisfied with your order. Our goal is to inspect as many stock items as possible before we carefully package it, but if you aren’t completely satisfied here’s our policy;
Our goal is your satisfaction. We have a customer friendly 30 Day return policy. Contact us within the 30 days of delivery date via e-mail at [email protected] . Item must be returned, in New condition, undamaged in original box with original packing material. All returns will incure a 20% restocking fee. Buyer is also responsible for return shipping. Buyer should insure their shipment for their protection.If your item has arrived damaged, or if you received the wrong item, please notify us as soon as possible. Will will issue a call tag so you can return the item(s) to us for a full refund or get a replacement.
In most cases, customers will be responsible for all shipping charges. If the product was purchased with “Free Shipping” and is returned, the customer will be responsible for “actual” freight charges both ways. If a shipment is refused upon delivery and returned without our knowledge, customer will be responsible for all shipping charges. Only product cost and sales tax (if applied) will be refunded. We do not refund duties or customs fees.
Items not in original box and original packing material will be subject to a 30% restocking fee. Items returned back damaged or materially different are subject to up to a 50% restocking fee. Buyer pays for re-shipping due to incorrect address. Buyer will be refunded items only less shipping cost if the items were non-deliverable. Shipping discounts available for combined purchases, please contact us.
Damages and breakage must be reported to the carrier when merchandise is received damaged from the shipper.) After getting an authorization number, send the item to us within 30 days of your delivery date in the original carton and packing. Sorry, no COD returns are accepted.
All returns sent without prior authorization, or received past 37 days of the delivery date, will be subject to an additional 20% restocking fee if accepted, and may be refused. Returns sent back to us damaged that we weren’t notified of the customer receiving damaged on their original delivery, will require the customer who shipped the item or items back to put in a claim with their shipper for a refund from them instead of us. Any item ordered and not delivered due to nobody available will be refunded less the outgoing shipping fee. Note: Fedex makes 3 delivery attempts.
The address to return items to is…
Cool Nauticals / Hot Tropicals Inc.
Attention Returns Dept.
3939 Royal Drive N.W.
Kennesaw, GA 30144
After returns are received in good order and checked we will begin the refund process. Check refunds will be sent to the original person and address within 7 days of receipt of the item in saleable condition for items purchased with a personal check or certified funds. Credit cards will be refunded back to the original credit card and usually post about 3-7 business days after the item is received in saleable condition depending on your bank.
NOTICE: All refunds will be for the purchase price only and any tax if applicable. Large returns TOTALING OVER $300.00 will be subject to a 10% restocking fee. Original shipping and handling charges are not included in return refunds. Any refused merchandise or merchandise sent back without a return authorization is subject to the 10% restocking fee.
Warranties…Items are “as is” after our return timeframe just as in many gift and decor stores. In the rare case that a manufacturer warrants a product we sell, you would need to consult the manufacturer on warranty issues. No warranties are expressed or implied on items found in our retail or wholesale web stores.
What if an item is damaged in shipping or defective?
To prevent this from happening we try to inspect as many stock items as possible, and very carefully pack it to prevent any damage. But in the unlikely event that the carrier decides to drop kick the box so to speak, all you need to do is notify the carrier upon receipt of the item. (very important) DO NOT THROW AWAY THE BOX OR PACKING AS THIS WILL BE NEEDED FOR THE CLAIM AND ANY RETURN. Please notify us by fax or e-mail within 48 hours of receipt of the merchandise with a description of the damage and claim number. Pack the item carefully. We will pay to have the item picked up and will ship you a new one after receiving it with no additional shipping charges. We will replace lost or broken items at no charge and ship them UPS ground upon receipt of supporting documentation from UPS. Damaged item exchanges will be for the identical item only. Customers wishing for a refund or a different item instead on damaged items may do so, however the original shipping charge will not be refundable and any change in the new item price will be charged as well as additional shipping charges. When it is not cost effective to exchange damaged items because of shipping charges, we reserve the right to refund the returned damaged item or items instead of exchanging them. All shipping for any exchanges will be ground regardless of how they were originally shipped.
Defective items will be treated the same as damaged items except you will not need to notify UPS. You will need to notify us within 7 days of delivery by e-mail about the defect so we can proceed with rectifying the situation. Please be as thorough as possible in describing the defect. All defects will be exchanged for the same item. If A defect is returned and not exchanged by the customer it will be the same as a return and the customer is responsible for shipping. Any exchanges for a different produst is the same as a return and new order
Note: We have an excellent track record on merchandise being received in good condition. We like to keep it that way!
What if an item I order is out of stock?
We make every effort to keep as many items as possible in stock for shipment. We pride ourselves in keeping items in stock, however if an item is on backorder we will notify you by e-mail. Note: backorders are refunded and not filled during the months of November and December. When we notify you of a backorder, we will to inform you of the anticipated date. You may cancel the item or item at that time or wait for the backorder. Remember that we do not split shipments due to the high cost of shipping, so waiting will delay your entire order. Any backorders not able to be filled within two weeks will be cancelled and any remaining items on the order will then be sent unless prior arrangements have been made.
We feel strongly that your information should be kept confidential and never sell your information to anyone. Any e-mails given to us by purchasing online or on our guest list are only for confirmation of sales, occasional discounts, or announcing new merchandise you may be interested in. If you submit an order online with us, we will ask for the necessary information to complete the transaction, such as your name, address, credit card number, etc. Only UPS may receive your e-mail address for shipping confirmation purposes only. Your e-mail address is also necessary for you to receive confirmation for your order to you from our shopping cart and authorizing software. Your credit card information is also private and is secured by authorize .net. We want you to have both a fun and safe shopping experience with us!
How secure is your site?
We use Authorize.net as our secure server for credit card processing. Authorize.net is one of the leaders in secure online shopping technology, and is used by many of the larger companies that sell online. You can feel secure with purchasing online with your credit card. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We do accept faxed orders with credit card information as well as checks.