, terms, & info.
95% of our orders ship
the next business day!
For Canada and other international
ordering click here!
So that we may take care of as many shoppers as possible and continue to
keep our prices as low as possible we have a
purchase for total items purchased.
including shipping) We apologize for any inconvenience
this may cause. With labor costs on packing and invoicing as
well as the costs of packaging materials this minimum is necessary. Note: You can still order under the minimum, but the system will
increase the dollar amount to $14.95 for the order plus shipping. We
have some items around $3-4 you may want to add to get to the $14.95
minimum if this is the case.
Ordering is easy!
You can order by Visa, Mastercard, American Express, Discover, and Paypal online on our secure server, or you
can print the invoice at checkout and mail or fax your order with credit
card information filed out, You may also call if you wish to
phone in the order!
(Remember to leave us your phone number and we will call you back if we are out of the
office.) When paying with a personal or certified check, print off
the invoice and mail it to us with your check for the full amount. Online orders are charged at the time you authorize
the sale online as in most online stores. Also note that faxed and
phone credit card orders are charged
when the fax is received or phone call made.
Our track record!
For the last few years we are extremely proud to announce that
damages, returned goods, and defective goods COMBINED were less than 1/2% of
all items shipped! Out of stocks for this period for "stock" items were less than
We are always trying to improve so we have even more happy customers!
Note: Many other web stores don't stock ANY
merchandise at all. When you order from them you always are at
the mercy of the 3rd party shipper and THEIR shipping timeframes and stock
situation. We stock the vast majority of our items at our
headquarters, so we can take better care of our customers. We
do, on occasion have our suppliers send merchandise out for us that we don't
have in stock to take care of our customers. Our suppliers
have a great working relationship with us, and work as we do to take care
of our customers for us when necessary!
All stock items ordered by certified funds,
such as a money order or cashiers check in the exact amount, or paid with
a credit card will usually
be shipped within 1-3 business
days, however over 95% of orders ship the very next business
day! Note that more than 90% of the items on
our website we stock in our warehouse...some items are shipped from the
suppler directly...when this happens it depends on the suppler as to the
shipping timeframe but most can ship quickly also. We will
inform you if there are any backorders if not available to ship within 10
business days. Any items ordered from November thru December that cannot be filled within
7 business days will automatically be
cancelled and refunded. No backorders will be done during the months
Free Shipping...the Tooth
fairy...the Easter bunny..all have something in common. WOW...we
have noticed some website stores offering free shipping on all
goods! While we have not located the fairy dust that magically
transports the products to the customers for no charge we will let you
know when we do...until then free shipping is not possible...somebody pays
and that is you the customer with much higher prices. When checking
these website stores we notice one thing...extremely higher prices!
Hmmmmm For instance we notice things like our little mermaid
figurhead which we sell every day for $159.95 plus 28.99 shipping due to
oversize box....188.94 total. Their identical item with "free
shipping" costs $299! With ours including
shipping you save over $100 Most items are priced
50-100% higher than our prices with sites that offer free shipping
overall. Buyer beware! Which is the better deal?
Note that shipping has increased every single year since we started
business...this coming year the cost has risen over 4% again but we try to
hold our prices as low as possible. We reuse packing supplies and
boxes when we can to help cost and the environment.
Shipping and handling charges
If merchandise totals $14.99
or less, $10.99 Shipping
$15.00 to $21.99, $11.99
$22.00 to $33.99, $12.99 S&H
$34.00 to $44.99, $13.99 S&H
$45.00 to $59.99, $14.99 S&H
$60.00 to $74.99, $15.99 S&H
$75.00 to $89.99, $16.99 S&H
$90.00 to $119.99, $17.99 S&H
$120.00 to $139.99, $18.99 S&H
$140.00 to $159.99, $19.99 S&H
$160.00 to $179.99, $21.99 S&H
$180.00 to $199.99, $24.99 S&H
$200.00 to $299.99, $32.99 S&H
$300.00 to $369.99, $39.99 S&H
$370.00 to $449.99, $48.99 S&H
$450.00 to $529.99, $56.99 S&H
$530.00 to $599.99, $64.99 S&H
$600.00 to $669.99, $69.99 S&H
$670.00 to $769.99, $79.99 S&H
$770.00 to $869.99, $87.99 S&H
$870.00 to $999.99, $99.99 S&H
$1000.00 to $1249.99, $129.99 S&H
$1250.00 to $1499.99, $149.99 S&H
$1500.00 to $1999.99, $199.99 S&H
$2000.00 to $2499.99, $239.99 S&H
$2500.00 to $2999.99, $279.99 S&H
$3000.00 to $3999.99, $379.99 S&H
$4000.00 to $4999.99, $449.99 S&H
$5000.00 to $7499.99, $599.99 S&H
$7500.00 and up, $699.99 S&H
(**Bulky, large, oversize, or heavy items may have an additional shipping charge on orders.
We will inform you if that is the case)
All shipping charges are before any
applicable tax*, and shipping is normally UPS ground...We cannot ship
to P.O. boxes or
military bases or anywhere UPS cannot deliver to. We insure all
shipments fully sent by UPS. Shipping rates
are for the continental U.S. For
Alaska and Hawaii inquiries, e-mail us at email@example.com
for a shipping quote. *Orders going to Georgia
residents pay applicable sales tax. Larger items ship by
common carrier and are subject to different shipping/handling pricing.
We do not split shipments on an order due to the high costs of shipping.
RUSH SHIPPING...If you need next day, or two day
shipping, just contact us before ordering! We are glad to help, and will inform you of the charges
prior to shipping.
We charge an additional 5% of the order total handling charge (minimum
$5.00 charge) for each air rush order above the next day or 2nd day air charges for
orders. If you want to use your own UPS/FEDEX shipping number for billing or your own shipper number, we will charge the
additional special handling charge.
Did you know?
Did you know that a
4"square EMPTY BOX, weighing under a pound, shipped in the
continental US can cost us over $12.00 to ship? An 18"x18"x18"
EMPTY BOX can cost $40 to ship! A larger EMPTY BOX of say
2'x2'x4' can cost over $135 to ship UPS GROUND!. That is raw shipping
cost before the time it takes to pull the merchandise, pay for packing
materials, boxing, invoicing, labeling, and inputting the info for UPS.
Why do we tell you this? We want you to know that our shipping
charges are very fair and we dont even break even on our shipping
and handling charges on average.
See our Frequently asked questions page for return
policy, also damaged merchandise information. Click
here for return and Damage information
Chances are that
"stock" items you order are in stock now, but if an
item is on backorder, we will notify you by e-mail or call or both within
days. When we notify you of a backorder, we
will inform you of the anticipated date. If you prefer not to wait
for your backordered order let us know immediately so we can cancel and
refund that item. Due to the costs associated with shipping we
cannot split orders. All backorders will be automatically cancelled and
refunded after 2 weeks unless prior arrangements have been
made. Any discontinued item that we cannot fill fully
will be refunded and you will be notified.
PERSONAL CHECKS...With any items purchased by a personal
check, add an additional 10 days to all shipping.
The same applies for business checks and now Money orders/Cashiers checks
due to fraud.
PRIVACY...All e-mail addresses are kept
confidential and are not sold to other
companies. We will never share, sell, or rent your personal
information with third parties for their promotional use. We offer new merchandise arrivals and special discounts
with our customers occasionally as well as those that have signed our
guest list. You may opt out if you do not wish to receive the
special mailings in the future. Only UPS or other shippers may receive your e-mail address
for shipping confirmation purposes only. We respect your
CHANGES AND OTHER
INFO...We are not responsible for typographical
errors as we too are human. All dimensions on items
listed on this site are approximate. Colors can vary sometimes
with the lighting, picture taking, and products themselves. Any changes in shipping,
pricing, products, or policies will be published
on this site.
may contact you for further information or ask for a signature on larger
orders for verification
purposes. Because of our low prices, we can't give
additional discounts on quantities of an item or items, however if you are putting
together an order over $1000 contact us first so we can check to see if
any discounts are available.
but due to our constantly changing and adding merchandise we do not have a
catalog. Besides, not having the added expense of a catalog
helps us keep our prices low to save you money!
have a limited number of new items available to the trade only. E-mail us at firstname.lastname@example.org
if interested. Sorry, we do not have a catalog.
are "as is" after our return timeframe just as in many gift and
decor stores. In the rare case that a manufacturer warrants a
product we sell, you would need to consult the manufacturer on warranty
issues. No warranties are expressed or implied on items found
in our retail or wholesale web stores.
Thank you in advance for your order...we
appreciate your business. Please visit us often!
Return me to the store
Cool Nauticals / Hot Tropicals Inc.
3939 Royal Drive
Kennesaw, GA 30144