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Shipping, terms, & information Join our guest list
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Frequently asked questions
I am looking for something else...do you have it available?There is a possibility that we have, or can get what you are looking for. We try to show some of the best and unusual items on the site so you don't have to spend lots of time looking for what you want. We have literally thousands of nautical and tropical decor and gift items available by special order, and of course at exceptional prices. Give us a try...just e-mail us with what you are looking for. We'll let you know if it's available!! Back to TopWhat is your return policy, and is there any warranty?We strive to have unique, quality merchandise on our site and want you to be satisfied with your order. Our goal is to inspect as many stock items as possible before we carefully package it, but if you aren't completely satisfied here's our policy;
For all returns just contact us first within 21 days of
delivery via e-mail to nauticaltropical@aol.com
with the reason for
return to receive a return authorization.** (Orders
placed in December for Xmas have until January 5 to request the
authorization number. We will give you an authorization
number. The reason we require an authorization is so we
know to expect a returned item, and so we can find out what the problem is
so we can let our suppliers know if there is a defect or unusual problem.
**(Wall murals cannot be returned after applying adhesive
to mural. Music that is opened cannot be returned for a
refund. All fish mounts returned are subject to a 20% restocking
fee, Damages and breakage must be reported to the carrier when merchandise
is received damaged from the shipper.)
After getting an authorization number, send the item to
us within 30 days of your delivery in the original carton and packing. Do not return
items before getting an authorization number. Returns must be in saleable
condition and sent in the original box and packing. Returns totaling $75.00 or more need to be insured.
You are responsible for all return shipping costs. Include your
authorization number in the carton. Sorry, no COD returns are accepted.
All returns sent without prior authorization, or received past 37 days of the
delivery date, will be subject to a 20% restocking fee if accepted,
and may be refused. Returns sent back to us damaged that we
weren't notified of the customer receiving damaged on their original
delivery, will require the customer who shipped the item or items back to
put in a claim with their shipper for a refund from them instead of us.
Any item ordered and not delivered due to nobody available will be
refunded less the outgoing shipping fee. Note: UPS makes 3 delivery
attempts. Back to TopWhat if an item is damaged in shipping or defective?To prevent this from happening we try to inspect as many
stock items as possible, and
very carefully pack it to prevent any damage. But in the unlikely
event that the carrier decides to drop kick the box so to speak, all you
need to do is notify the carrier upon receipt of the item.
(very important) DO NOT THROW AWAY THE BOX
OR PACKING AS THIS WILL BE NEEDED FOR THE CLAIM AND ANY RETURN. Please
notify us
by fax or e-mail within 48 hours of receipt of the merchandise with a description of the damage and claim number.
Pack the item carefully. We will pay to have the item picked up and
will ship you a new one after receiving it with no additional shipping
charges. We will replace lost or broken items at no charge and ship
them UPS ground upon
receipt of supporting documentation from UPS. Damaged item exchanges
will be for the identical item only. Customers wishing for a refund
or a different item instead on damaged items may do so, however the original
shipping charge will not be refundable and any change in the new item
price will be charged as well as additional shipping charges.
When it is not cost effective to exchange damaged items because of
shipping charges, we reserve the right to refund the returned damaged item or items instead
of exchanging them. All shipping for any exchanges will be ground
regardless of how they were originally shipped. What if an item I order is out of stock?We make every effort to keep as many items as possible in stock for shipment. We pride ourselves in keeping items in stock, however if an item is on backorder we will notify you by e-mail or fax. Note: backorders are refunded and not filled during the months of November and December. When we notify you of a backorder, we will to inform you of the anticipated date. You may cancel the item or item at that time or wait for the backorder. Remember that we do not split shipments, so waiting will delay your entire order. Any backorders not able to be filled within one month will be cancelled and any remaining items on the order will then be sent unless prior arrangements have been made. Back to TopWhat is your privacy policy?We feel strongly that your information should be kept confidential and never sell your information to anyone. Any e-mails given to us by purchasing online or on our guest list are only for confirmation of sales, occasional discounts, or announcing new merchandise you may be interested in. If you submit an order online with us, we will ask for the necessary information to complete the transaction, such as your name, address, credit card number, etc. Only UPS may receive your e-mail address for shipping confirmation purposes only. Your e-mail address is also necessary for you to receive confirmation for your order to you from our shopping cart and authorizing software. Your credit card information is also private and is secured by authorize .net. We want you to have both a fun and safe shopping experience with us! Back to TopHow secure is your site?We use Authorize.net as our secure server for credit
card processing. Authorize.net is one of the leaders in secure
online shopping technology, and is used by many of the larger companies
that sell online. You can feel secure with purchasing online
with your credit card. Our Secure Sockets Layer (SSL) software is
the industry standard and among the best software available today for
secure online commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that
it cannot be read as the information travels over the Internet. We do accept faxed orders
with credit card information as well as checks. |
